Frequently Asked Questions

Please look for answers to your questions below.

If you can't find the answer to your question here, please contact our Viewer Services Department through our online form, call (801) 581-3064 or (800) 477-KUED or write to: KUED Viewer Services, 101 Wasatch Drive, Salt Lake City, Utah 84112

What is Viewers' Choice?
Why does Viewers' Choice only include shows from the previous week?
Do you have a catalogue of all PBS shows?
Can I purchase a copy of the show you aired last week?
Do you keep copies of all the shows you have ever aired?
When is a Viewer Services representative available to call?
How far in advance do you schedule programs?
Can you rebroadcast shows?
Does each program on KUED only air once?
Where can I buy a KUED video?
How can I schedule a tour of the station?
What is Digital TV?
How can I watch KUED?

What is Viewers' Choice?
Every Friday Night at 11:00 p.m. KUED airs the most requested shows from the previous week. If you would like to vote for Viewer's Choice, e-mail askkued@kued.org, or call us at 581-3064. If your show is chosen, we will call you back and tell you what time it will be on.

Why does Viewers' Choice only include shows from the previous week?
Viewer's Choice is limited to shows from the previous week due to broadcast right limitations.

Do you have a catalogue of all PBS shows?
There is not a complete catalogue of all PBS shows, but you will be able to find a great deal of information regarding PBS shows, including if they are available for purchase at the PBS website www.pbs.org. A complete list of local KUED productions can be found at Our Productions. If there is something specific you're looking for and are unable to locate it, send us an e-mail at askkued@kued.org or call us at 581-3064 and we'll try to help you find it.

Can I purchase a copy of the show you aired last week?
Many PBS and local KUED productions are available for purchase. Checkout Shop KUED to see the selections. Because of broadcast rights issues, some productions that have been aired (other than those produced by KUED) cannot be sold or distributed. If you can't find what you are looking for on our website, contact Viewer Services and we will try to find out if copies are available from the producing station and provide you with the contact information.

Do you keep copies of all the stuff you have ever aired?
We keep shows to which we have current broadcast rights or those which we plan on airing again, but we do not maintain a complete library of all shows aired.

When is a Viewer Services representative available?
Viewer Services is open during regular office hours from 9:00 a.m. to 5:00 p.m., Monday through Friday.

How far in advance do you schedule programs?
KUED schedules its programs about a month or two in advance.

Can you rebroadcast shows?
Yes, but it is dependent on the broadcast rights we have to the show. If you see a show that you'd like rebroadcasted, you can vote for it for Viewers' Choice via e-mail askkued@kued.org, or call us at 581-3064.

Does each program on KUED only air once?
This is dependent on the show and its broadcast rights. We have the rights to re-air some programs 2 or 3 times, while other shows we are only allowed to air once.

Where can I buy a KUED video?
You can browse our productions at Shop KUED, and also submit an order via our secure server while you're there. Or call us at (801) 581-3276 or (800) 477-KUED or e-mail us videos@kued.org.

How can I schedule a tour of the station?
KUED provides station tours to small groups. If you'd like to arrange a tour, call us at (801) 585-6013 or email us.

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